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NetSuite used SuiteWorld 2026 to bring AI to NetSuite two ways: inside the suite with Ask Oracle and agents, and from Claude or ChatGPT through the AI Connector Service. Here are the five takeaways and clear answers to the questions NetSuite teams are asking.
NetSuite used SuiteWorld 2026 to lay out its "Autonomous Suite": AI skills, workspaces and agents across the business. Here is what changes for accounts payable, what doesn't, and where AP automation fits.
At WOW 2026, Workato introduced its Control and Execution Platform for enterprise AI. Here are the announcements that matter most and what they mean for teams putting AI agents to work.
Agentic AI moved beyond pilots for some enterprises in 2025—but most initiatives stalled. This article examines real adoption data, production case studies, and the architectural constraints that determined whether AI agents could scale.
New research from Forrester shows that 25% of planned AI budgets will be deferred to 2027. We explore why strategic automation with AI is the path forward.
The Boston SoftDesign team attended the 2025 World of Workato conference in Las Vegas, NV, in August 2025. Our main takeaway was this: AI is a powerful tool with huge potential, but we need to be realistic about where AI is at now—and how organizations can actually benefit from using it.
Scaling AI requires strategy, governance, and a clear business case. This article debunks common AI myths and outlines practical solutions to help IT leaders implement AI effectively and maximize its value.
Agentic AI is the next big thing in AI, going beyond current generative AI capabilities. It can adapt and take action with minimal human input. Want to learn how it works and how it can transform your business? Read more!
The shift from generative AI chatbots to advanced AI copilots is reshaping how businesses operate. AI copilots integrate seamlessly into workflows, offering context-aware insights, real-time support, and industry-specific solutions. In this blog, we explore the technological advancements driving this evolution, the key differences between chatbots and copilots, and how businesses can harness their potential for productivity and decision-making.
Boston SoftDesign, an IT services provider based in Newton, MA, has joined the Atlassian Solution Partner Program, expanding its capabilities in Jira and Atlassian implementations.
Workato Automate 2024, held in San Mateo, CA, brought IT professionals together to discuss the future of automation and AI. Boston SoftDesign proudly sponsored the event, participating in thought-provoking sessions and discussions. Read on to see our key takeaways, including enterprise orchestration and agentic AI.
Disconnected workflows and data silos complicate finance and procurement operations, making it challenging to manage essential functions like payroll, billing, and vendor management. By integrating an iPaaS into your tech stack, you can connect applications, automate processes, and enhance efficiency across your organization.
Eliminate data silos and streamline HR workflows by automating at scale with an Integration Platform as a Service (iPaaS). Learn how this centralized management system can enhance efficiency across recruitment, onboarding, offboarding, and more.
Learn how automating at scale with an Integration Platform as a Service (iPaaS) can break down data silos, streamline workflows, and boost efficiency across your marketing, sales, and RevOps teams. Discover key strategies for leveraging automation tools to drive revenue growth and optimize your business operations.
An AI Readiness Assessment can guide you through the complexities of AI adoption, helping you identify high-impact areas, estimate costs, and align technology with your business goals. Learn how Boston SoftDesign can help you navigate this critical step in your AI journey.
Dive into some of the highlights from Salesforce’s recent product updates and significant advances in its Data Cloud. Learn about key features and Boston SoftDesign's recommendations on AI, data integration, and data privacy.
"Shadow IT" is a growing risk of digital transformation. Learn how shadow IT threatens organizations and its solutions, including SaaS license management.
The 2024 AWS Generative AI & Data Executive Forum in New York, NY, revealed exciting insights into the adoption of generative AI technology at the enterprise level.
A recent Snowflake event revealed how the platform is making strides in data management, helping companies navigate complex systems and eliminate data silos.
Are you wasting money on unused or poorly managed software subscriptions? Here's what business leaders need to know about SaaS license management.
How Workato measures usage in 2026, what counts as a task, where usage adds up, the recipe design techniques that keep it efficient, and how AIRO surfaces optimization opportunities automatically.
Learn what RAG is, how it works, and how this approach can make genAI more accurate, customizable, secure, and affordable for businesses of all kinds.
On January 18, 2024, Oracle held its Data & AI Forum in Boston. Learn about our leadership's main takeaways from the event, including the ways AI can boost efficiency across an organization, how to approach AI security, and the rise of retrieval-augmented generation in business AI.
iPaaS has changed more in the last two years than in the previous ten: AI agents, MCP and AI gateways are now part of the buying decision. Here is how to choose an iPaaS in 2026, and how MuleSoft, Boomi, Workato and other leading platforms compare.
System integration is a means of automating your business processes. When done right, system integrations bring your various SaaS platforms and applications together in an organized and well-governed ecosystem. Learn how system integration can benefit your business.
Discover the transformative impact of AI in CRM automation. From streamlining operations with AI assistants to personalized marketing and predictive analytics, learn how AI is reshaping sales, marketing, and customer service strategies.
IT plays a vital role in your workflow. With technology constantly evolving, it’s intimidating to learn a new program or implement complex software that—when done correctly— can help your business grow and operate efficiently. This is where skilled IT consulting and service providers can help. In this article, we’ll share what you need to know before you hire a technology partner, including a strong understanding of your needs, the capabilities of an IT services provider, and the right approach for your business.
Managing business operations in an ERP system is a challenge for companies of all sizes. From finance to supply chain operations, explore the benefits and challenges of these transformative systems. Learn how managed IT services can be your guide through complex data migrations and digital transformation, as well as building platform customizations, consulting, and support for your internal team.
Callable recipes, now called recipe functions, make Workato integrations reusable and easier to maintain. In 2026 they matter more than ever: for reuse, orchestration, and as the building blocks behind MCP tools and AI agent skills.
Boston SoftDesign has been recognized for Service Excellence as domain experts enabling automation at scale for their customers and demonstrating absolute dedication to pioneering integration-led automation.
Managed Service Providers (MSPs) address a broad spectrum of IT infrastructure challenges, offering services in data, software, IT security, cloud, and network management, while also providing continuous monitoring and management. This enables in-house IT teams to focus on other priorities. Although commonly associated with enterprise-level companies, MSPs are increasingly popular among small and medium-sized businesses
BSD is going to provide customers with new implementation capabilities for application integrations and IT workflow automation.
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