What counts as a seat?
A person who signed in during the month. Accounts that exist but were not used that month are not counted, nor are agents, service accounts or connectors.
What if we spike one month?
Seats above your plan's included seats are billed for that month only, in arrears. If you stay at 100 or more for two months in a row on Team, you move to Business for the rest of the term and can move back at renewal.
What is an agent run?
One invocation of a published agent through the API, a webhook, Teams or Slack, or a schedule, including each message turn. Steps inside the run do not count. Runs from the Studio editor's test panel do not count.
What is a test run?
One scenario executed in Test Lab, chat or phone, whatever the outcome.
What happens when I reach an allowance?
You are alerted at 80% and 100%. At the allowance the feature pauses for the rest of the month unless an administrator has approved overage, standing or for that month, at the published rate. Storage and sandbox hours are discussed before anything changes.
Do I pay BSD for AI usage?
Not by default. You bring your own keys and pay your provider. Managed AI billing is available at cost plus 20% with a cap you set.
Is governance extra?
No. Masking, audit logging and data-protection detectors are part of every seat.
Can I start small?
Team includes 25 seats at $1,000 a month, and you can use fewer. There is a 7-day trial, extendable once by 7 days if you need more time for setup.
Can I go month to month?
On Team, yes, at 20% more than the annual price. Business is billed annually.
We are several companies under one group.
Each company gets its own tenant. Group arrangements are quoted by our team.
Where is my data?
AWS in the United States, isolated per tenant, encrypted, backed up daily. Dedicated environments and other regions on request.
Will my price go up at renewal?
You will see renewal pricing 90 days before the end of your term, and your agreement sets out how renewals work.
Can we run it ourselves?
A self-managed edition of OneChat for your own cloud exists for specific cases. Ask us.