First-line support & Intelligent monitoring

The first-line support provides 24-hour monitoring of the availability and condition of the entire infrastructure or its individual components. Ensuring the continuity of your business and 99.99% uptime of your services. Moreover, providing valuable data for your development team or system audit.

Designing the Monitoring Solution
We can navigate you through the world of multiple monitoring approaches and technologies. Our team implements the detailed assessment of your existing IT infrastructure, its needs and constraints. Relying on the results of this investigation, we design a unique monitoring solution with the architecture, technology stack and operational processes that will best answer the present and the planned future of your IT environment.

Easy and Fast Implementation
For many years, we have accumulated a unique extensive library of monitoring templates and run-books, which allows us to react proactively and ensure we know about the issue before it will result in customer-facing impact. Above all, we should have enough time to react and prevent the failure.

Quality Analysis
We conduct a regular analysis of all the incidents and alerts. Identifying and eliminating the root cause of deviations from the norm, thereby excluding the possibility of repeated failure in the operation of the systems.

Monitoring systems
  • Datadog
  • HP Sitescope
  • ELK
  • Splunk
  • OPM
  • PRTG
  • Solarwinds
  • Nagios
  • Zabbix
  • Amazon CloudWatch
Support services
  • Customer Support 24x7x365
  • Monitoring of IT systems
  • Proactive IT system support
  • Incident Management
  • Communication with all departments of the company
  • Active support in accordance with SLA
  • Continous KPI analysis and reporting

BSD 24/7/365 first-line support & monitoring service can be combined with our other managed services, depending on your specific needs.