https://www.bostonsd.com/insights/ Boston SoftDesign builds AI solutions and IT managed services that underpin operational excellence — automation, integrations, and enterprise technology. en-us Fri, 19 Dec 2025 00:00:00 GMT https://media.bostonsd.com/BSD_Logo_bea7fe2ec4.pnghttps://www.bostonsd.com/insights/ https://www.bostonsd.com/insights/agentic-ai-2026/https://www.bostonsd.com/insights/agentic-ai-2026/Fri, 19 Dec 2025 00:00:00 GMTAgentic AI moved beyond pilots for some enterprises in 2025—but most initiatives stalled. This article examines real adoption data, production case studies, and the architectural constraints that determined whether AI agents could scale.Insights https://www.bostonsd.com/insights/ai-bubble-strategic-automation/https://www.bostonsd.com/insights/ai-bubble-strategic-automation/Tue, 04 Nov 2025 00:00:00 GMTNew research from Forrester shows that 25% of planned AI budgets will be deferred to 2027. We explore why strategic automation with AI is the path forward. https://www.bostonsd.com/insights/agentic-ai-automation-whats-next/https://www.bostonsd.com/insights/agentic-ai-automation-whats-next/Mon, 15 Sep 2025 00:00:00 GMTThe Boston SoftDesign team attended the 2025 World of Workato conference in Las Vegas, NV, in August 2025. Our main takeaway was this: AI is a powerful tool with huge potential, but we need to be realistic about where AI is at now—and how organizations can actually benefit from using it.Insights https://www.bostonsd.com/insights/ai-myths-realities/https://www.bostonsd.com/insights/ai-myths-realities/Mon, 10 Mar 2025 00:00:00 GMTScaling AI requires strategy, governance, and a clear business case. This article debunks common AI myths and outlines practical solutions to help IT leaders implement AI effectively and maximize its value.Insights https://www.bostonsd.com/insights/agentic-ai/https://www.bostonsd.com/insights/agentic-ai/Wed, 29 Jan 2025 00:00:00 GMTAgentic AI is the next big thing in AI, going beyond current generative AI capabilities. It can adapt and take action with minimal human input. Want to learn how it works and how it can transform your business? Read more!Insights https://www.bostonsd.com/insights/gen-ai-chatbots-ai-copilots/https://www.bostonsd.com/insights/gen-ai-chatbots-ai-copilots/Mon, 25 Nov 2024 00:00:00 GMTThe shift from generative AI chatbots to advanced AI copilots is reshaping how businesses operate. AI copilots integrate seamlessly into workflows, offering context-aware insights, real-time support, and industry-specific solutions. In this blog, we explore the technological advancements driving this evolution, the key differences between chatbots and copilots, and how businesses can harness their potential for productivity and decision-making. https://www.bostonsd.com/insights/atlassian-partnership/https://www.bostonsd.com/insights/atlassian-partnership/Mon, 16 Sep 2024 00:00:00 GMTBoston SoftDesign, an IT services provider based in Newton, MA, has joined the Atlassian Solution Partner Program, expanding its capabilities in Jira and Atlassian implementations.News https://www.bostonsd.com/insights/workato-automate-agentic-ai-enterprise-orchestration/https://www.bostonsd.com/insights/workato-automate-agentic-ai-enterprise-orchestration/Wed, 11 Sep 2024 00:00:00 GMTWorkato Automate 2024, held in San Mateo, CA, brought IT professionals together to discuss the future of automation and AI. Boston SoftDesign proudly sponsored the event, participating in thought-provoking sessions and discussions. Read on to see our key takeaways, including enterprise orchestration and agentic AI.Insights https://www.bostonsd.com/insights/automation-for-finance-procurement/https://www.bostonsd.com/insights/automation-for-finance-procurement/Mon, 12 Aug 2024 00:00:00 GMTDisconnected workflows and data silos complicate finance and procurement operations, making it challenging to manage essential functions like payroll, billing, and vendor management. By integrating an iPaaS into your tech stack, you can connect applications, automate processes, and enhance efficiency across your organization.Insights https://www.bostonsd.com/insights/automation-for-human-resources/https://www.bostonsd.com/insights/automation-for-human-resources/Mon, 12 Aug 2024 00:00:00 GMTEliminate data silos and streamline HR workflows by automating at scale with an Integration Platform as a Service (iPaaS). Learn how this centralized management system can enhance efficiency across recruitment, onboarding, offboarding, and more.Insights https://www.bostonsd.com/insights/automation-for-marketing-sales-revops/https://www.bostonsd.com/insights/automation-for-marketing-sales-revops/Mon, 12 Aug 2024 00:00:00 GMTLearn how automating at scale with an Integration Platform as a Service (iPaaS) can break down data silos, streamline workflows, and boost efficiency across your marketing, sales, and RevOps teams. Discover key strategies for leveraging automation tools to drive revenue growth and optimize your business operations.Insights https://www.bostonsd.com/insights/ai-audit/https://www.bostonsd.com/insights/ai-audit/Thu, 08 Aug 2024 00:00:00 GMTAn AI Readiness Assessment can guide you through the complexities of AI adoption, helping you identify high-impact areas, estimate costs, and align technology with your business goals. Learn how Boston SoftDesign can help you navigate this critical step in your AI journey.Insights https://www.bostonsd.com/insights/salesforce-data-cloud/https://www.bostonsd.com/insights/salesforce-data-cloud/Wed, 29 May 2024 00:00:00 GMTDive into some of the highlights from Salesforce’s recent product updates and significant advances in its Data Cloud. Learn about key features and Boston SoftDesign's recommendations on AI, data integration, and data privacy.News https://www.bostonsd.com/insights/shadow-it/https://www.bostonsd.com/insights/shadow-it/Tue, 30 Apr 2024 00:00:00 GMT"Shadow IT" is a growing risk of digital transformation. Learn how shadow IT threatens organizations and its solutions, including SaaS license management.Insights https://www.bostonsd.com/insights/aws-generative-ai-forum/https://www.bostonsd.com/insights/aws-generative-ai-forum/Wed, 24 Apr 2024 00:00:00 GMTThe 2024 AWS Generative AI & Data Executive Forum in New York, NY, revealed exciting insights into the adoption of generative AI technology at the enterprise level.Insights https://www.bostonsd.com/insights/snowflake-data-platform/https://www.bostonsd.com/insights/snowflake-data-platform/Mon, 01 Apr 2024 00:00:00 GMTA recent Snowflake event revealed how the platform is making strides in data management, helping companies navigate complex systems and eliminate data silos.Insights https://www.bostonsd.com/insights/saas-license-management/https://www.bostonsd.com/insights/saas-license-management/Wed, 20 Mar 2024 00:00:00 GMTAre you wasting money on unused or poorly managed software subscriptions? Here's what business leaders need to know about SaaS license management.Insights https://www.bostonsd.com/insights/workato-recipe-task-optimization/https://www.bostonsd.com/insights/workato-recipe-task-optimization/Mon, 26 Feb 2024 00:00:00 GMTLearn how to define Workato “tasks” and “recipes,” design workflows, and estimate task and execution frequency—plus, how to get this powerful iPaaS solution off the ground.Insights https://www.bostonsd.com/insights/retrieval-augmented-generation/https://www.bostonsd.com/insights/retrieval-augmented-generation/Tue, 13 Feb 2024 00:00:00 GMTLearn what RAG is, how it works, and how this approach can make genAI more accurate, customizable, secure, and affordable for businesses of all kinds.Insights https://www.bostonsd.com/insights/oracle-data-and-ai-forum/https://www.bostonsd.com/insights/oracle-data-and-ai-forum/Thu, 01 Feb 2024 00:00:00 GMTOn January 18, 2024, Oracle held its Data & AI Forum in Boston. Learn about our leadership's main takeaways from the event, including the ways AI can boost efficiency across an organization, how to approach AI security, and the rise of retrieval-augmented generation in business AI.Insights https://www.bostonsd.com/insights/ipaas/https://www.bostonsd.com/insights/ipaas/Tue, 23 Jan 2024 00:00:00 GMTIt's difficult to figure out which iPaaS solution is right for your organization. This guide will dive into key features and compare three of the most popular iPaaS systems on the market in 2024.Insights https://www.bostonsd.com/insights/system-integrations/https://www.bostonsd.com/insights/system-integrations/Tue, 09 Jan 2024 00:00:00 GMTSystem integration is a means of automating your business processes. When done right, system integrations bring your various SaaS platforms and applications together in an organized and well-governed ecosystem. Learn how system integration can benefit your business.Insights https://www.bostonsd.com/insights/ai-crm-automation/https://www.bostonsd.com/insights/ai-crm-automation/Fri, 01 Dec 2023 00:00:00 GMTDiscover the transformative impact of AI in CRM automation. From streamlining operations with AI assistants to personalized marketing and predictive analytics, learn how AI is reshaping sales, marketing, and customer service strategies.Insights https://www.bostonsd.com/insights/it-consulting-services/https://www.bostonsd.com/insights/it-consulting-services/Fri, 01 Dec 2023 00:00:00 GMTIT plays a vital role in your workflow. With technology constantly evolving, it’s intimidating to learn a new program or implement complex software that—when done correctly— can help your business grow and operate efficiently. This is where skilled IT consulting and service providers can help. In this article, we’ll share what you need to know before you hire a technology partner, including a strong understanding of your needs, the capabilities of an IT services provider, and the right approach for your business.Insights https://www.bostonsd.com/insights/erp-business-operations/https://www.bostonsd.com/insights/erp-business-operations/Thu, 16 Nov 2023 00:00:00 GMTManaging business operations in an ERP system is a challenge for companies of all sizes. From finance to supply chain operations, explore the benefits and challenges of these transformative systems. Learn how managed IT services can be your guide through complex data migrations and digital transformation, as well as building platform customizations, consulting, and support for your internal team.Insights https://www.bostonsd.com/insights/callable-recipes-to-be-workato-competitive-advantage/https://www.bostonsd.com/insights/callable-recipes-to-be-workato-competitive-advantage/Thu, 09 Sep 2021 00:00:00 GMTCallable recipes help companies run such flows in an async or parallel manner if an immediate response is not required. This feature is particularly helpful with updating, logging, and interacting with the systems intolerant for batch queries.Insights https://www.bostonsd.com/insights/boston-softdesign-wins-workato-partner-award-2021/https://www.bostonsd.com/insights/boston-softdesign-wins-workato-partner-award-2021/Mon, 17 May 2021 00:00:00 GMTBoston SoftDesign has been recognized for Service Excellence as domain experts enabling automation at scale for their customers and demonstrating absolute dedication to pioneering integration-led automation.News https://www.bostonsd.com/insights/things-every-company-should-consider-when-choosing-msp/https://www.bostonsd.com/insights/things-every-company-should-consider-when-choosing-msp/Mon, 14 Sep 2020 00:00:00 GMTManaged Service Providers (MSPs) address a broad spectrum of IT infrastructure challenges, offering services in data, software, IT security, cloud, and network management, while also providing continuous monitoring and management. This enables in-house IT teams to focus on other priorities. Although commonly associated with enterprise-level companies, MSPs are increasingly popular among small and medium-sized businessesInsights https://www.bostonsd.com/insights/boston-softdesign-and-workato/https://www.bostonsd.com/insights/boston-softdesign-and-workato/Wed, 22 Jul 2020 00:00:00 GMTBSD is going to provide customers with new implementation capabilities for application integrations and IT workflow automation.News