Things every company should consider when choosing MSP

Managed Service Providers – MSP – are the solution for both complex and routine IT infrastructure challenges. They usually provide a wide range of services of the following areas:

  • data management 
  • software management 
  • IT security 
  • cloud management 
  • network management and support

MSP can take care of the routine monitoring of your infrastructure and provide round-the-clock management. Therefore your in-house IT team may focus on other projects and priorities.

It may seem that Managed Service Providers are more applicable to the reality of enterprise-level companies. 

However, MSP is in great demand among small-medium companies. And this is why. 

First of all, the IT status quo (let’s call it that) is higher than ever. The average tech stack of a small company rarely contains less than 10-15 tools and/or apps. Due to the usual lack of human resources, these apps are to be set and integrated the most efficient way. Besides, it is unprofitable for small companies to keep their own specialists for all appearing IT tasks.  Secondly, Smb’s are easily targeted as cyberattack victims. According to the report, 43% of SMB owners have no cybersecurity defense plan in place at all. That is a frightening statistic, considering that most security threats become disruptive for business.  

A well-chosen MSP in many respects can guarantee the predictability of the business processes’ results. The best partners are great advisors, they understand how to optimize solutions and help to boost customer’s productivity. 

We consolidate both our own twenty years of experience as a managed service provider and modern trends and requirements and prepared a list of important aspects you should consider when choosing a managed service provider.

1. Flexibility

Think of your partner as of extension to your own team. Always on time, supportive and proactive – your partner should be flexible enough to integrate with your team seamlessly. Whatever are your requirements: the procedures, the reporting, and the routine – a great partner will easily adapt to start showing its value.

2. The root cause orientation.

 The traditional break-fix model is far from sufficiency. Your plan is to hire a partner that knows how to implement technology to improve every aspect of your business and has the expertise to make it happen, not the one that simply fixes issues as they occur without ever looking at the bigger picture.

3. 24/7/365 can be a critical point.

As well as the ability to scale. Every business strives to improve its own performance and expand. And this particularly is a win-win situation for both the MSP and the customer. On the one hand, the MSP can offer wider expertise and more services for the customer to buy. On the other hand, you continue to work with a partner who knows your business well, has the same strategic look at the business processes, and is ready to support you proactively with a vast skill set of its specialists. 

IT managed service providers are in demand among companies of any industry and size. Picking the right one can be a challenge. A great partner will guide you through best practices and save you from many mistakes that may cost you a lot in the future.

Boston SoftDesign team will be happy to explore the IT needs and requirements you expect to meet with your future managed service provider. We help our customers to be truly data-driven and strive to deliver the best practices on the market.  

Feel free to start conversations with us by filling out the application form or texting us via email or LinkedIn.

Callable recipes to be Workato competitive advantage

Callable recipes are a part of the standard functionality of the Workato integration platform. It helps to refer to existing flows without creating new ones.

Boston SoftDesign as a Workato gold partner, explains why callable recipes are a powerful differentiator of the platform.

From the customer’s perspective, Workato is a tool to build workflows that provide automation, autonomy, and scalability enabled for business growth. 

These are the advantages we consider to be exceptional when building integrations of any complexity for any scale: 


Any repetitive actions are potential callables. Let’s say it is the creation of a new Jira task or retrieving account information from NetSuite. There are lots of basic business processes that may equally need repeatable actions to be performed automatically. In that cases using callables may be extremely handy. Prebuilt custom REST API pipelines is an extension to reusability. More experienced SMEs can prebuild the connections to  the custom applications with request-response protocol using methods PUT, POST, GET, PATCH, and DELETE with practically one click. Those pre-built callable recipes can be reused by less experienced teams.


It is a common thing today to have multiple applications involved in many processes. The onboarding process to be a great example.  Every new hire goes through necessary procedures such as accounts creation, training assignments, and provisioning.

Callable recipes used within onboarding process automation

Gathering data from various sources into the Datahub and feeding it to numerous consumer apps is another example of how callable recipes may speed up and simplify massive workloads.

Callable recipes help companies to run such flows in an async or parallel manner if an immediate response is not required. This feature is particularly helpful with updating, logging, and interacting with the systems intolerant for batch queries.

Flow optimization

Callable recipes help to make flows more transparent and readable. Think of it as the class or procedure in object-oriented programming. You can add collables as pre-built blocks while developing new complex recipes. It helps to significantly decrease time to value and  focus on improving the business flow and efficiency rather on technical development. 

Bandwidth allocation

It’s important to consider source/target applications Limits and Quotas on API Requests while building integrations for proper scalability and especially for the high load setups. Bandwidth and orchestration can be handled within different async callable recipes to get results eliminating system overloads.

Boston SoftDesign Recognizes Our Team’s Efforts Throughout 2020!

JUNE 23, 2020

Small businesses are at the forefront of driving innovation, jobs, and economic growth. In fact, did you know that they generate 44% of all US economic activity (US Small Business Administration)?

It’s no wonder that throughout many regions, industries, and time periods, small businesses have played an integral part of their national and local markets. 

At this time more than ever, all economic players of all shapes and sizes need to come together to bolster and support small businesses and the individuals who comprise them.

That’s why we’d like to take the time to highlight our appreciation for our Boston SoftDesign team members. Since 1999, our dedicated employees have brought their technical and professional experience to help elevate operational efficiencies.

It is our mission to invest in our customers’ businesses and success. All of our technical specialists have an average of nine or more years of experience. Our diverse team are experts in working in an innovative and fast-paced team environment.

Our leadership team is proud to highlight the high retention rate found here at Boston SoftDesign. We have a low employee turnover that allows disruption-free delivery of your services. 

As our client, our team members will develop a personal one-on-one relationship with you while they deliver services that go above and beyond your expectations. We truly care about your goals and project. 

We have an ongoing engagement handling 24×7 NOC and IT Managed Support services for one of our clients. The Senior Director of Productivity and Infrastructure at this technology company recently took the time to leave us a client review providing feedback about our services.