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Flexible Models for Partner Relationships Partners may choose to limit direct client contact with BSD. In this model the partner or one of his/her staff is the liaison or conduit for all communication and interaction between the client and BSD.
Alternatively partners may choose to allow limited client contact. Examples might include after-hours work, Sev 1 database issues which require immediate response or when BSD has intimate knowledge of complicated issues.
BSD assigns a project manager to each partner. The PM manages the relationship, monitors the quality of BSD’s services 24x7 and quickly escalates issues when required.
Work is performed under the partner’s masthead. Unless otherwise requested, BSD represents itself as an extension of the partner’s organization. Dedicated VOIP lines are available and answered with the partner’s company name.
BSD Only Provides Services To Partners.
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